Frequently Asked Questions
No. It is usually a quick and easy process. Most cats and dogs learn to use a pet door in under an hour to 3 days. Do not push the pet through the door. Start with propping a panel open and coaxing the pet with a treat. If you do have difficulties after trying for 24 hours please give Mike a call at 404-536-6770
Guarantee and warranty
We know you will agree a PlexiDor® Insulated Dog Door represents the highest quality and best value in a pet door. We honestly believe there is not a better doggie door on the market today. If, for any reason, you are not completely satisfied with your dog door or cat door, you can return it within 90 days of purchase and we will refund the purchase price in full. Shipping charges are not refundable.
Each PlexiDor® dog door and cat door is covered by a lifetime residential warranty (When installed by Pet Stop of North Georgia, Inc. only) This is the strongest Warranty in the Pet Door Industry. Any defective part will be repaired or replaced without expense, including standard shipping service, from date of purchase. Labor is not covered.
The folks at Pet Stop of North Georgia, Inc. Guarantee 100% Customer Satisfaction on the purchase or installation of any Plexidor Product or Installation. Give us a call today to set up an appointment at 404-536-6770